Will-call lists

If you’re selling tickets by multiple methods, or you like to offer the option to your attendees to simply be checked off on a list or pick up their tickets at the event, then you’ll find a will-call list to be valuable.

My Tickets can produce two different types of will-call lists, both produced by the My Tickets “Reports” screen. The first list is a list of ticket purchasers. This list shows each person who has purchased tickets, along with the types and number of tickets they purchased. If they purchased two different types of tickets (Adult and Child, for example), then they will appear on the list twice, once for each type of ticket.

The second type of will-call list is a list of tickets. This list will show all tickets registered for this event, with the purchaser name, purchase ID, ticket type and ticket price. In this case, the purchaser’s name will appear on the list as many times as the number of tickets they purchased – if they purchased 8 tickets, they will appear on the list 8 times.

Which list is best for you really depends on how your purchasers tend to buy tickets, and which type of event you run.

Printable and E-tickets

A printable ticket

Printable and E-tickets are fundamentally the same, but the templates are substantially different; e-tickets are designed for use on a mobile device, in particular. Both types of tickets use QR codes for validation, and you can use any QR scanning device (mobile phone app, iPad, etc.) to scan the QR code and go to the validation URL for that ticket.

Ticket verified on a mobile device.The validation URL for the ticket will show the name, date, and time of the event, so you can verify that the ticket is for the current event. It will also indicate whether the ticket is verified; if it is, it will show a message saying “Ticket Verified“.

If the ticket is a valid ticket, but has already been checked by a ticket taker who is logged-in to the site and has the ‘mt-verify-ticket’ capability, the message will also indicate that the ticket has been used. Tickets are only registered as having been used if the ticket taker is logged-into your web site and has the correct permissions. By default, only administrators have the capability, but you can assign it to any user.

You can assign capabilities on a user-by-user basis in their user profiles. Only administrators can assign capabilities.

If the ticket ID was not valid, the message displayed will be “Not a valid ticket ID“.

You can customize the tickets using standard WordPress templating methods. My Tickets load a template called ‘tickets.php’ for use as the tickets template; if you place a file by that name in your theme directory, that template will be used in place of My Ticket’s default template.