Quick Start Guide

To start using My Tickets, follow these steps:

  1. Figure out how you want to promote your events. Do you create a new Page for events? Then you’ll want to sell Tickets on Pages. Go to My Tickets > Settings. Scroll to the bottom and select ‘Pages’ from the list of available post types.
  2. Go to My Tickets > Payment Settings. If you intend to collect payment when ticket holders arrive at your event, you can leave the ‘Offline’ payment gateway enabled. You’ll need to collect payments when your guests arrive. If you want to collect payment automatically, you’ll need to enable another gateway and enter your payment information for that gateway. PayPal Standard is available with the free plug-in, or purchase premium gateways.
  3. Enable the “Testing mode” on the same page if you want to run transactions without actually processing payments.
  4. Go to Pages > Add New and add a new page for your event. On that page, check the box labeled “Sell Tickets on this post.”
  5. Fill in the fields for your event. The defaults that are set up from the beginning are set at My Tickets > Ticket Settings. Those defaults are useful if most of your events use the same settings, but you can customize them on every event. Tickets won’t be available for sale unless there’s an event date and time set, a specific number of tickets available, and a price set for at least one type of ticket.
  6. You’ll notice an option for Complimentary tickets. These tickets aren’t available for most users – only users with permissions to manage the box office (administrators, by default) are able to see these.
  7. Go to view your newly saved page. You should see a panel to add tickets to your cart. Add some tickets to your cart.
  8. Follow the link to go view your cart. If you’re logged in as an administrator, you’ll have two options from here: you can either proceed through the purchase process, or you can click through and generate a new payment with the information in that cart. That’s also an option only available to box office managers, which gives you the ability to easily add sales that you take over the phone or in person at your box office facility, if you have one.

When a purchaser makes a purchase, a Payment will be created in the back-end. It’ll be marked as ‘Pending’ until a payment is completed. With offline payments, you’ll always need to mark the payments as completed manually, when you receive payment. With online payments, they should be marked as completed as soon as the payment finishes processing. That’s usually very close to instantaneously, unless a Paypal payment is accepted that’s using an eCheck. In that case, it could take 3-7 days to complete.