Ticket Settings

In the ticket settings, you configure what types of tickets you want to support and the default values new events should use.

Types of Tickets

My Tickets supports 4 types of tickets: Printable, E-tickets, Postal Mail, and Pick up at box office (or “Will call”). On this page, you can define which of these formats you want to make available for sale. Printable and e-tickets have QR code-based validation systems; postal mail and will-call systems assume that you will produce your tickets independently of the My Tickets system, although you can produce lists of purchases using the My Tickets Reports panel.

Ticket Shipping

If you’re offering tickets available via postal mail, you need to set a shipping cost and an approximate shipping time for postal mail. The shipping cost is added to shopping carts if the selected ticketing method is postal mail. This is a flat fee; it doesn’t matter whether somebody has purchased 1 ticket or 200.

The shipping time is used to notify the purchaser of the approximate time until they’ll receive their ticket, but is also used internally to prevent purchasers from choosing the postal mail option if the time until the event will not allow them to receive their tickets. If you indicate that it usually takes 5 days for a purchaser to receive their ticket, then that options will cease to be available for an event 5 days prior to the event.

In addition to setting a shipping & handling charge that’s based on the entire cart, you can set a per-ticket handling charge. This can be valuable if you need to separate out secondary costs for the tickets that are common to all tickets, rather than wrapping them into the cost.

Closing Sales on Tickets

Close by time
You can set a number of hours prior to an event when tickets may no longer be sold for an event. For example, if you need to collate your list to prep for an event starting 4 hours before the event, you can shut off online sales 4 hours before the event. This will happen automatically, so you don’t have to worry about unexpected last minute sales.

Close by number of tickets remaining
If you want to reserve a certain number of tickets for sale at the venue, you can specify either a specific number of tickets to reserve for all events or a specific percentage of the total available tickets to reserve. Once the number of tickets falls below that point, online sales will be closed. Visitors to your site will get a notification telling them that online sales are closed and how many tickets are still available at the box office.

Can users purchase multiple tickets?

You can set an event to allow multiple tickets for each event per purchaser or only a single ticket. This can particularly be useful in combination with My Tickets custom field api. Allowing multiple tickets is the norm, in which case the purchaser can buy any number of tickets for the event; if it’s restricted to single tickets, the user will not have any of the options to adjust the number of tickets for a particular event, and will only be able to choose one.

How are tickets counted?

Total tickets available is the number of tickets available when using “continuous” ticket counting. If the counting method is “discrete”, this field will not be displayed. You would use “continuous” counting methods when it doesn’t matter which type of ticket a user buys – for example, when you’re selling tickets for Adults, Children, and Seniors. You could equally well sell out to all seniors or all adults. If you’re selling by section, however, (Main Floor, Balcony, Gallery), then it does matter which type of ticket a user buys, and you’ll want to use “discrete” counting, so that you can only sell a finite number of tickets for each section.

You can customize the price groups you use as a default. This can save a lot of time if you’re selling the same types of tickets over and over again.

The Type of Sale is mostly about the language used – whether a user is “Buying a ticket” or “Registering for an event”.

And I’ve already talked about counting methods. 🙂