Editing payments

All payments can be edited after purchase. Not all fields are editable; you can’t change the tickets purchased, total cost, or transaction data, although you can add internal notes if you need to have a record of some issue handled in the purchase. Internal notes are never used on the front-end by My Tickets, and shouldn’t ever be displayed by any custom add-ons you use.

The most common reason for editing payments may be in handling Pending payments where payment has been received; if you’re tracking specific transaction IDs such as check numbers (If you’re tracking credit card numbers, you should stop immediately – this is a major security problem!), you’ll need to edit each payment individually, but if all you really need to do is mark a bunch of pending posts as completed, you can bulk edit payments to adjust this.

bulk-edit

If a user doesn’t receive their email notification, you can re-send it by checking the box labeled “Re-send Email Notification”.

Additionally, you can send specific purchasers a personal email from their payments page. Some venues will probably rarely need this, but for events that need to verify information with the purchaser, this can be very useful.

editing-payment

If you need to mass email all the purchasers of tickets for a particular event (for example, if the event had to be cancelled or delayed), you can do the from the Reports screen.